EVOKE™ app - support

SoundSense Learn optimizes your hearing experience in a given sound environment. Whenever you encounter sound environments where you would like to optimize the sound, go to SoundSense Learn and follow the simple instructions.

Compare two different sound profiles, indicate which one you like more, and then let SoundSense Learn calculate your preference. The more comparisons you do, the more SoundSense Learn will learn about your preferences. You can then save the settings as a program and use them whenever you would like.

Please note that SoundSense Learn is exclusively available on selected Evoke hearing aids (440, 330, 220).

Your phone probably does not fully comply with the Android Bluetooth LE protocol. Please check the Widex Evoke app compatibility list for phone models supported, or check with your hearing care professional.

When streaming music or video, the traveling of data can be affected by many factors in the entire wireless network. Often, poor internet connection or streaming high-definition data can cause interruptions to your listening experience.

The hearing aids play all the sounds that the iOS tells them to stream. Refer to your iPhone and/or the individual app settings to disable sounds generated by other apps. Go to Settings > Notifications or Settings > Sounds, to configure your preferences.

No. The iPhone (iOS) decides the default routing of the audio streaming automatically and currently does not provide a setting for users to change the default.

On the app home screen, press the Menu icon in the top left corner and then select “About". The firmware version is listed here.

The app would like to access your photos and camera to allow you to personalize programs by adding your own photos.

The app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.

You may not have given permission to the app to access your location. Go to: Settings > scroll down to the Evoke app > Location > select Always Or:  You may have disabled Location Services altogether. Go to Settings > Privacy > Location Services and enable Location Services.