Frequently Asked Questions about your hearing

Even with the water resistance capabilities of modern hearing aids, we recommend you remove your hearing aids prior to any aquatic activity. Read more

Your hearing aids will be marked red and blue. Red will always be for the right ear. The blue will be for the left ear. Read more

The squealing that you or those around you hear is called feedback. Feedback may occur because something has changed with the way the hearing aid fits in your ear. This can be because your hearing aids need to be cleaned, your ears have accumulat... Read more

A hearing aid stops warm and moist air from escaping from your ear canals - some ear pieces/hearing aids have a small hole or air vent running right through them to allow air to circulate.  

Your Audiologist may be able to add this ... Read more

To turn the hearing aid on, close the battery door. To turn the hearing aid off, open the battery door.

 It is not harmful, but not necessary, to remove the battery completely from the hearing aid.
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When going to bed for the night, you should remove your hearing aids and open the battery door to help conserve battery life. Read more

If there is a button on the hearing aid, it is there to select between different listening programs or environments. Read more

If your hearing aid is beeping, this can mean a variety of things. Beeps can indicate that a battery is getting low, that the hearing aid program is changing (when you push the program button) or there are changes to the volume.

If you a... Read more

That is the wax filter. It is there to prevent wax from getting into the delicate components of your hearing aid.

When this becomes clogged with wax or other debris, you will need to change this to ensure your hearing aid stays in good ... Read more

That is the vent. The vent allows for some sounds to enter your ear naturally as well as provide ventilation for your ear canal.

Natural ventilation is important because it prevents the 'plugged up' or occluded sensation you would get i... Read more

Some hearing aids have a retrieval cord to assist you with the removal of your hearing aids. When the hearing aid is in your ear, grasp the line firmly and pull to remove your hearing aid. Read more

Rotate the volume control wheel forward/towards your face (when wearing the hearing aid) to increase volume. Rotate the wheel backwards/away from your face to decrease volume. Read more

First check whether the volume control is working, and whether you can make it louder. To do this, take the hearing aid in your hand and clasp it. The hearing aid should now emit a whistling noise. Check the hearing tube and earpiece for earwax o... Read more

Insert a new battery and take note of exactly how long it lasts. You can always contact your local bonavox hearing specialists store for information for help and ad... Read more

All of today's hearing aid batteries work on the basis of zinc and oxygen. That is why you will always find a colored sticker on one side of the hearing aid battery.

This sticker keeps the battery close to airtight. As soon as you remov... Read more

Check the hearing tube and earpiece for earwax or moisture. Check the hearing tube for damage (color changes, hardening, or cracks) and replace it if necessary.

If the problem persists, contact y... Read more

Check whether the earpiece is correctly and firmly seated. If this is the case but the problem persists, please consult with your local bonavox... Read more

Remove the hearing aid and contact your local bonavox hearing specialists store Read more

Store the hearing aids in the provided case or another hard-shell case that closes to ensure they are properly protected and easy to locate. Read more

A simple cloth or tissue can be used to wipe down the hearing aids. A brush can be used to help remove more stubborn or stuck debris if necessary.

Refer to the User Guide that came with your hearing aid for more details. Gently clean yo... Read more

Cleaning your hearing aids more frequently will help keep them in the best condition possible. Generally a good practice is cleaning them once every morning before you put them on. Read more

It varies depending on how much wax your ear produces. Estimates range from once per week, to once every few months. Inspect the wax filter frequently, and change when wax or other debris becomes noticeable. Read more

Use a thin wire or the cleaning brush that comes with your hearing aid to clear the vent. If using a thin wire, insert it into one end, and push it through until it comes out the other end. Be sure to wipe off any debris with a cloth or tissue be... Read more

- Always make sure that your fingers are clean and dry before touching your hearing aid. The microphone input is very small and can become blocked if handled improperly.

- Protect your hearing aid from moisture. Remove the hearing aid fr... Read more

Always separate the earpiece from the hearing aid before cleaning it. The hearing aid should never come into contact with water! When you connect the earpiece to your hearing aid, it has to be absolutely dry.

It is best to dry the tube ... Read more

The standard sizes of the hearing aid batteries are 10, 13, 312 and 675. They are color-coded for easy identification:
size 10: yellow
size 312: brown 
size 13: orange 
size 675: blue Read more

Opening the battery door at night ensures that the battery is not being drained, allowing for more economical use of your hearing aid. As well, it allows air into the hearing aid, which is helpful in preventing moisture build-up.
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Zinc Air hearing aid batteries use air as an energy source, and the tab seals the air holes on the battery. Once the tab is removed, it takes approximately two minutes before the hearing aid battery is activated/charged.  At that point, the ... Read more

Our batteries have a minimum “shelf-life” of two years. However, this estimate cannot be guaranteed if the batteries were previously stored incorrectly. Read more

Optimal room storage temperature for storing hearing aid batteries is between 10 and 25°C. Heat may shorten the running time and a humid environment is not suitable for storage. Finally, avoid storing hearing aid batteries in the refrigerator... Read more

Make sure you protect the hearing aid battery air holes from moisture. Switching off your hearing aid when not in use will also prolong the life of the battery. If the battery gets wet due to sweating or other, dry it!
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The running time of the hearing aid battery depends on the hours of use per day, the amplification and the type/features of the hearing aid being used.

Streaming has a direct influence on the running time of a battery due to the high cu... Read more

Hearing aid batteries, whether they are used or new, must be stored out of the reach of small children and pets to prevent them from swallowing a battery. If batteries are ingested, seek medical help immediately.
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An important factor for longer battery life and greater power is the quality and design of the electrodes. The number and size (diameter) of the air holes have as well an influence on the power of the battery.
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Some of the reasons cold be associated with:

• Not enough time for battery to be activated/charged after removal of the tab.
• Dented ba... Read more