What is a cookie and why do we use them?

Our websites use cookies, which is very common for most websites. A cookie is a data file stored on our website visitor’s computer, smartphone, browser or other IT-equipment. When a visitor enters our website, the cookie therefore identifies your IT-equipment/IP-address, but not the person as such. The cookie thereby makes it possible to recognize your browser and gather information about which websites and functions are visited or used through your browser. 

The first time you visit our website, you will meet a banner whereby you will be informed about our use of cookies. You may consent to this by clicking “Ok” or by continuing using our website. If you do not wish to consent, you must stop using our websites now and erase cookies as described in the below section VI regarding erasing cookies. 

Our website is owned by: bonavox hearing specialists, Customer Services, 9 North Earl St, North City, Dublin 1, D01 F252, Ireland

Why do we use cookies?

We mainly use cookies for analysing the traffic on our website in general, e.g. the number of visitors and returning visitors or which product descriptions or advertisements are reviewed by the visitors. The purpose to do this is to improve the design of our website, to target marketing and generally increase our service to the visitors. 

The tool we use for this purpose is Google Analytics and Sitecore Statistics, which thereby also place a cookie on your IT-equipment for statistical analysis of the users’ visits and navigation on the website (so-called “third party cookies”). 

By using cookies from Google Analytics, we monitor inter alia:

  • If you through the browser have visited our website previously and how many times,
  • Which country you come from and your preferred language
  • Which search engine you have used to be directed to our website 
  • When and for how long you have visited our website. 

On a few of our websites, we also use a cookie from Google Analytics which gives us the opportunity to target the readers of our advertisements on websites that are not administered by us (so-called “remarketing”). The purpose of doing this is to be able to present you with relevant advertisements.

 Websites with restricted access

If you have logged on to one of our websites with restricted access by using a user name and password, we use cookies as long as you are logged on. Among other things, these cookies log the content of the basket, user name and password so that we can identify you when clicking on the various online elements, which require login. This way, you do not have to login every time you wish to make use of a new element. When you log off, the cookie will be replaced, and you have to log in next time you want to visit the website.

For how long will a cookie be stored?

Temporary session-ID cookies are used to show when and for how long a visitor is on our website and therefore expires when you close your browser. Persistent cookies show if the visitor has been to the website before, where the visitor is from and which search engine has been used, keywords etc. Such cookies expire after e.g. 6 months, 2 years or up to 10 years, and are renewed when the visitor visits the website.

Which cookies do we use?

This list below contains the most commonly used cookies, which might be of relevance to you. Other cookies may occur as well as a list of cookies is never stationary, and the list is therefore not updated on a daily basis. If you would like to know more about any of the cookies and updated list or if you would like to have erased your cookie information with us instead of just following the instruction in section VI regarding erasing cookies below, please feel free to write to us on:

How to erase cookies

If you do not wish to consent to our use of cookies, you can always change your browser settings. You may also delete stored cookies. It depends on your particular browser how you can change the settings or delete the cookies. If you use a computer with a newer browser, you may delete your cookies by using: CTRL + SHIFT + Delete. You may find further instructions in the guidance to your browser, which can be found under “Help” in your browser. You should be aware that if you delete or disable the cookies, you cannot log-in or use other functions, which may require that our website remembers the choices you make.

You may find the support for the most common browsers and a link to deleting cookies here:


Safari OS X

Safari iOS

Internet Explorer



Windows phone

 Flash cookies